cisco partner logo gold und cmsp ethcon gmbh

Service desk

You want success, you want to move your company forward, but you don’t want to worry about technology! Why should you have to deal with that too?

Regardless of whether you entrust us with the integration of new solutions or just need professional service, we take care of your technical needs and requirements . Rely on a solution-oriented, fast and professional service. You define your targets and response times with us, these are met and recorded by our experts.

Service desk

  • Incident and Problem Management
  • Change management
  • Upgrade, update and patch services
  • Backup management
  • Restore management
  • Hardware replacement
  • Reporting and analysis
  • Remote and on-site service
  • Service desk in German and English
  • Escalation Management
  • Service delivery management
  • Availability 24 * 7 * 365

SLAs

  • Service Desk 24 * 7 * 365
  • Response time: 2 hours
  • Remote and on-site service
  • Service Desk Mon-Fri (on workdays) from 8 a.m. to 6 p.m.
  • Response time: 4 hours
  • Remote and on-site service
  • Service Desk Mon-Fri (on workdays) from 8 a.m. to 6 p.m.
  • Response time: 6 hours
  • Remote
  • Problem escalation management
  • SLA’s recovery times
  • Change management
  • Service Delivery Manager
  • Monitoring

Contact us

ethcon sales team
Tel: +49 89 7294901-0

Announce

New
arrival

2019 collection

Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.