Service desk
You want success, you want to move your company forward, but you don’t want to worry about technology! Why should you have to deal with that too?
Regardless of whether you entrust us with the integration of new solutions or just need professional service, we take care of your technical needs and requirements . Rely on a solution-oriented, fast and professional service. You define your targets and response times with us, these are met and recorded by our experts.
Service desk
- Incident and Problem Management
- Change management
- Upgrade, update and patch services
- Backup management
- Restore management
- Hardware replacement
- Reporting and analysis
- Remote and on-site service
- Service desk in German and English
- Escalation Management
- Service delivery management
- Availability 24 * 7 * 365
SLAs
- Service Desk 24 * 7 * 365
- Response time: 2 hours
- Remote and on-site service
- Service Desk Mon-Fri from 08:00-18:00
- Response time: 4 hours
- Remote and on-site service
- Service Desk Mon-Fri from 08:00-18:00
- Response time: 6 hours
- Remote
- Problem escalation management
- SLA’s recovery times
- Change management
- Service Delivery Manager
- Monitoring